Florists Review Tip of the week

Service with a smile

Your demeanor when working on the phone is no less important than your demeanor when you greet customers face-to-face. While we would never welcome someone into the shop with a frown or anything less than a smile, we aren’t always at the top of our game when answering the phone. We can get in a hurry and answer in a clipped or monotone manner.

Work with your staff on taking a beat before answering the phone. Take a breath, put on a genuine smile, and then greet that phone customer. The warmth will come through and make for a pleasant exchange.

For a little extra reminder, you can even tape small mirrors or simple phrases – “Don’t forget your smile!” – near the phones to keep everyone in the habit.