Happy Chinese New Year The year of the Horse
Thursday, January 30, 2014
Monday, January 27, 2014
Groupon Class a students perspective….Ellen your design is beautiful!
Thank you for sharing your photo's and your positive experience in the class.
Christina
Thursday, January 23, 2014
Throw Back Thursday….a 60th Birthday event for a fantastic client…Peace Love and Tie Dye
A really fun birthday party for a great guy….all the guests had glow bracelets, and peace symbols…great food and drinks…..
Tuesday, January 21, 2014
Roses from Africa
https://www.facebook.com/ChrysalFlowerFood/posts/10152163100929916
Roses from Africa... A new floral Grower
Monday, January 20, 2014
12 customer Service Questions to ask for 2014
12 CUSTOMER-SERVICE QUESTIONS TO ASK FOR 2014
By Shep Hyken, CSP, CPAE
By Shep Hyken, CSP, CPAE
As you prepare for the year ahead, ask yourself — and others in your shop — the following questions about your company’s customer service.
1. What three things do you do best that differentiates you from your competition?
Look at how you are really, honestly different.
What can you say about your company that your competitors can’t say about theirs?
Look at how you are really, honestly different.
What can you say about your company that your competitors can’t say about theirs?
2. You can’t be the best at everything, so what is it you are not good at doing?
Don’t try to change it; instead, focus on what you are good at, and improve on that.
Don’t try to change it; instead, focus on what you are good at, and improve on that.
3. What does your competition do that you can learn from?
Don’t copy them. Learn from them, and improve on what they do.
Don’t copy them. Learn from them, and improve on what they do.
4. What do you do to make your employees and/or co-workers want to be around you at work?
Do they enjoy working around you? If so, why?
Do they enjoy working around you? If so, why?
5. What, if anything, do you do to come up with creative and innovative ideas?
Does your company foster employee suggestions?
Does your company foster employee suggestions?
6. How does your company train employees in customer-service and relationship-building skills?
Many times, companies spend a lot of money and time on training technical skills. The best companies also train soft skills — like customer service.
Many times, companies spend a lot of money and time on training technical skills. The best companies also train soft skills — like customer service.
7. What policies or processes do you have that stand in the way of you delivering amazing customer service, and can they be removed?
In other words, how easy is it to do business with you?
Remember the old customer-service adage, “The answer is ‘Yes’; now, what’s the question?”
In other words, how easy is it to do business with you?
Remember the old customer-service adage, “The answer is ‘Yes’; now, what’s the question?”
8. What does your company do to actively seek out complaints and problems?
A complaint gives you a great opportunity to resolve an issue professionally and show how good you are.
A complaint gives you a great opportunity to resolve an issue professionally and show how good you are.
9. How do you or your company “debrief” negative experiences, turning them into teaching opportunities?
Dissect a negative experience or bad review, using it as a learning opportunity to get better.
Dissect a negative experience or bad review, using it as a learning opportunity to get better.
10. How do you celebrate success with your employees?
When you are successful, let them know they are appreciated.
When you are successful, let them know they are appreciated.
11. What do you give back to your community?
Community can be defined as local or global causes you are involved in, etc.
Community can be defined as local or global causes you are involved in, etc.
12. Does everyone in your company understand that customer service is a philosophy?
It’s also a mind-set and an attitude!
It’s also a mind-set and an attitude!
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Shep Hyken, CSP, CPAE, is chief amazement officer at Shepard Presentations, a customer service expert, a professional speaker and a best-selling business author.
He works with organizations to build loyal relationships with their customers and employees, and his books include Amaze Every Customer Every Time, The Amazement Revolution, The Cult of the Customer, Moments of Magic and The Loyal Customer.
He is also the creator of “The Customer Focus,” a training program that helps organizations develop a customer-service culture and loyalty mind-set.
For more information, visit www.hyken.com or www.thecustomerfocus.com, call (314) 692
Hearts and more Hearts….
Plan a design in the shape of a heart for someone special...
How Men Really Shop…just in time for Valentines Day
HOW MEN REALLY SHOP
Just in time for Valentine’s Day, a survey offers surprising insights into the shopping habits of your prime customers for that big day — men.
Retailers who still believe in the stereotype that “real men don’t shop” had better think again, reports the study’s author, WSL Strategic Retail, a retail-shopping consultancy based in New York City. Not only do men shop, they take pride in being smart shoppers.
In fact, 63 percent of men surveyed say they actively look for sales in store, and 53 percent admit toregularly using coupons, WSL reports in its “How America Shops: Men & Shopping” report.
“There are a number of assumptions associated with the way men shop, and many of them are not true,” expresses Wendy Liebmann, CEO of WSL. “Men are consistently more optimistic about their finances than women, which makes them more inclined to spend than their female counterparts, even in a shaky economy.
“What’s different about today’s man is that he is more engaged and shopping smarter than retailers may be giving him credit for,” Wendy continues.
Candace Corlett, WSL president, remarks, “Younger men are driving this evolution in shopping behavior. The Gen X and millennial men grew up with significantly more places to shop and tools to choose from, and they are part of a culture that shares shopping responsibilities with their working wives.
“With these groups now representing more than half of the male population, brands and retailers need to make sure they know how these men shop.”
For example, the study notes that millennial men are the most tech-savvy shoppers, with 67 percent using their mobile phones to shop versus 52 percent of Gen Xers and 29 percent of baby boomers.
The study also found that:
1. Men look for sales.
Younger shoppers are most savvy in searching for online discounts (50 percent of millennials and 40 percent of Gen X’ers versus only 25 percent of baby boomers) while at least half of men in all age groups regularly use coupons to help reduce costs (57 percent of millennials, 54 percent of Gen X’ers and 50 percent of boomers).
Younger shoppers are most savvy in searching for online discounts (50 percent of millennials and 40 percent of Gen X’ers versus only 25 percent of baby boomers) while at least half of men in all age groups regularly use coupons to help reduce costs (57 percent of millennials, 54 percent of Gen X’ers and 50 percent of boomers).
2. Men ask for help. More men than women will look for help from a sales associate in just about every category, including:
• home products – 25 percent (versus 18 percent women)
• baby products – 25 percent (versus 12 percent women)
• beauty products – 14 percent (versus 9 percent women).
• home products – 25 percent (versus 18 percent women)
• baby products – 25 percent (versus 12 percent women)
• beauty products – 14 percent (versus 9 percent women).
3. Men want the benefits of membership.
Despite the belief that men won’t bother with rewards programs, 79 percent belong to a frequent-shopper program, almost as many as women (89 percent), and 73 percent of the men surveyed say they receive email alerts for shopping (versus 82 percent of women).
Despite the belief that men won’t bother with rewards programs, 79 percent belong to a frequent-shopper program, almost as many as women (89 percent), and 73 percent of the men surveyed say they receive email alerts for shopping (versus 82 percent of women).
4. Men rely on product reviews.The study found that 68 percent of men feel they are better informed after reading online product reviews, with 58 percent saying they are ready to make a purchase after reading reviews, which is almost as high as women.
The “How America Shops Men & Shopping 2013” study was conducted as a nationwide online survey of 740 men and 780 women shoppers.
Tuesday, January 7, 2014
2014 Pantone Color of the year..Radiant Orchid…floral product Showcase from Mayesh
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Monday, January 6, 2014
Tip of the Week from Flower Classroom and Florists Review
January 6, 2014
While health and weight-loss remain top-ranked New Year’s resolutions, many of us are committed to reducing stress as we move into the new year.
Flower shops are uniquely positioned to help consumers in this area – our products are guaranteed to reduce stress, increase happiness, and give customers (whether givers or recipients) a positive sense of well-being.
Inhaling certain floral fragrances – such as rose or lavender – helps to calm our sympathetic nervous system, which controls our “fight or flight” response.
Offer customers a “happiness and relaxation resolution” arrangement package, through which your shop will deliver a new arrangement to home or office on a regular basis (weekly or monthly) to keep spirits bright and senses calm throughout 2014.
Flower Classroom
~ Have a weekly drawing for a fresh floral design to be delivered to their office or home. This design should include a selection of very fragrant flowers and herbs. You could also attach a voucher for an instore purchase.
~ Offer an evening workshop/design program on the "how to design a consumer bunch"of flowers.
~ We all need more FLOWERS and less STRESS in our lives!
Christina
Enhance your customers' resolve
While health and weight-loss remain top-ranked New Year’s resolutions, many of us are committed to reducing stress as we move into the new year.
Flower shops are uniquely positioned to help consumers in this area – our products are guaranteed to reduce stress, increase happiness, and give customers (whether givers or recipients) a positive sense of well-being.
Inhaling certain floral fragrances – such as rose or lavender – helps to calm our sympathetic nervous system, which controls our “fight or flight” response.
Offer customers a “happiness and relaxation resolution” arrangement package, through which your shop will deliver a new arrangement to home or office on a regular basis (weekly or monthly) to keep spirits bright and senses calm throughout 2014.
Flower Classroom
~ Have a weekly drawing for a fresh floral design to be delivered to their office or home. This design should include a selection of very fragrant flowers and herbs. You could also attach a voucher for an instore purchase.
~ Offer an evening workshop/design program on the "how to design a consumer bunch"of flowers.
~ We all need more FLOWERS and less STRESS in our lives!
Christina
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