Contact Form

Name

Email *

Message *

Keep in touch

Keep in touch by adding your email below, receive the postings the following day by email....Thank you!

Sincerely,

Christina Burton-Fox AIFD
floral artist & instructor

10820 W. 64th st. suite 102B
Shawnee Mission, Kansas 66203

913-708-2988
flowerclassroom@gmail.com

follow the classroom by email

Featured Post

HOW TO CREATE A FLOWER CURTAIN - TIPS & TECHNIQUES WITH HITOMI / Episode...

Christina Burton-Fox AIFDfloral artist & instructor

Wednesday, October 29, 2014

Florists Review Tip of the week

Service with a smile

img2Your demeanor when working on the phone is no less important than your demeanor when you greet customers face-to-face. While we would never welcome someone into the shop with a frown or anything less than a smile, we aren’t always at the top of our game when answering the phone. We can get in a hurry and answer in a clipped or monotone manner.

Work with your staff on taking a beat before answering the phone. Take a breath, put on a genuine smile, and then greet that phone customer. The warmth will come through and make for a pleasant exchange.

For a little extra reminder, you can even tape small mirrors or simple phrases – “Don’t forget your smile!” – near the phones to keep everyone in the habit.

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.